Reservations

Guest Check-in/out times
Check-in time: after 4:00 p.m.
Check-out time: 11:00 a.m.

Guests may download the JustIN Mobile app for Apple or Android prior to their arrival, which allows them to use their phone as a digital room key.

Online Payment Methods
We accept Visa, MasterCard, Discover, American Express, Carte Blanche, JCB, and Diners Club.

How To Make A Hotel Reservation
You can quickly and efficiently make a reservation or check availability online or you can call us toll free at 888-63GRAND (888-634-7263)

Central Reservations Hours of Operation
Daily – 7:00 a.m. to 7:00 p.m., Mountain Time

What Time is It?
Time is confusing out here! Grand Canyon is located in Arizona, and does not follow daylight savings as it is in the Mountain Standard Time Zone. However Denver, where our Central Reservations Office is located, does follow DST as it is in the Mountain Time Zone. Click here to check what time it is at our Central Reservations Office.

Call Us
Toll-free within the U.S.: 1-888-63-GRAND (888-634-7263)
Outside the U.S.: 303-265-7000

NOTE: The reservations office is closed Thanksgiving, Christmas and New Year’s Day, and will close at 12:00 p.m. on the day prior to each of these holidays.

For same day reservations or to reach a lodge guest, please call 928-638-3333

You may also contact us at:
Xanterra Travel Collection®
Central Reservations
6312 South Fiddlers Green Circle, Suite 600N
Greenwood Village, Colorado 80111

Rates

We are currently accepting reservations for stays up to 13 months in advance. On the first of each month, we will begin accepting reservations for the entire month of the following year. For example, on September 1, we will accept reservations through September 30 of the following year.

Your deposit guarantees your reservation. Any modifications to your reservation(s) may result in the entire stay being subject to the new applicable rate.

• Unless otherwise noted, the rates apply per room, per night, based on double occupancy.
• Rates do not include 6.737% room tax.
• Taxes and surcharges are subject to change. All room rates are subject to applicable taxes and/or surcharges.
• Rates are stated in U.S. dollars.
• Reservations for individuals may be made for up to 9 rooms*
• Ten or more rooms for the same stay is considered a Group and can be made by contacting group sales at 800-843-8723.

Reservation Policies

Advance reservations are strongly recommended. Our rooms are extremely popular and frequently sell out quickly. We regret that we cannot offer a wait list for accommodations.

• The majority of our rooms are available to book via our online reservation system.

Deposits
In order to reserve a room, a deposit equal to the first night of your stay (plus tax) is required on each room within 7 days of making the reservation. If arriving within 14 days, a credit card deposit is required to make a reservation. You may use a Discover, JCB, American Express, Carte Blanche, Diners Club, MasterCard or Visa and we will charge your credit card upon completion of the reservation.

The deposit will guarantee your room reservation for an arrival beyond 4:00 p.m. Any modifications to your reservation(s) may result in the entire stay being subject to the new applicable rate.

Cancellations
If your plans change for any reservation, you may receive a full refund of the deposit provided you cancel the reservation and obtain a cancellation number at least 3-days prior to the designated check-in time and arrival date. If making a reservation within 3-days of arrival, the deposit is immediately non-refundable. Modify or cancel an existing reservation.

Pets and Service Dogs

Animals or pets are not allowed, with the exception of qualified Service Dogs for guests with disabilities. Please advise your reservations agent if you are traveling with a Service Dog.

What is a Service Dog?

At The Grand Hotel at the Grand Canyon, a Service Dog is defined as a dog that is personally trained to do work or perform tasks for the benefit of a guest with a disability. There are many different acceptable conditions for using a service dog, such as guiding a blind person, pulling a wheelchair, or alerting and protecting a person who is having a seizure, and other special tasks as defined in Title III of the Americans with Disabilities Act (ADA). A Service Dog is not a pet.

Are pets, Service Dogs in Training, or Emotional Support Dogs considered Service Dogs?

No. Service Dogs do not include pets or Service Dogs in Training. Nor are Emotional Support Dogs or “assistance animals” considered Service Dogs based on a decision by the U.S. Department of Justice. None of these animals will be able to stay at The Grand Hotel at the Grand Canyon.

Modify or Cancel Your Reservation

Please note that only reservations made online can be modified online. If you wish to modify a reservation that was not made online please contact our central reservation office directly at 888-63GRAND (888-634-7263). We recommend you call our central reservations office directly to modify or cancel a reservation within 5 days of arrival. Modify or cancel an existing reservation.

If you have a reservation at The Grand, and would like to move to a property inside Grand Canyon National Park, the standard cancellation policy applies. In order to receive a full refund, you would need to cancel The Grand reservation at least 72 hours prior to your arrival date. If you cancel within the 72 hour window, you forfeit your deposit.

There is a $75 early check-out fee if you decide to leave early.

If you cancel your reservation for any reason less than three days prior to arrival, your deposit will be forfeited.